SERIXA SOLUTIONs
Transforming businesses with tailored management solutions
About Serixa Solutions
Our Approach
Our Approach
Our Approach
We believe in a purpose-driven, human-centered approach that puts people first and outcomes at the core. By combining strategy, creativity, and adaptability, we create solutions that are not only innovative but deeply aligned with your goals. Collaboration is key — we work with you, not just for you — building on trust, transparency, and
We believe in a purpose-driven, human-centered approach that puts people first and outcomes at the core. By combining strategy, creativity, and adaptability, we create solutions that are not only innovative but deeply aligned with your goals. Collaboration is key — we work with you, not just for you — building on trust, transparency, and shared vision. Rather than chasing trends, we focus on what truly matters: meaningful progress, real impact, and results that last.
Our Mission
Our Approach
Our Approach
At Serixa Solutions, we’re a new-age outsourcing company founded by passionate entrepreneurs who believe that smart, reliable support is the engine behind business growth. Our mission and vision are simple: to help businesses do more by doing what we do best — managing the behind-the-scenes operations with precision, innovation, and care
At Serixa Solutions, we’re a new-age outsourcing company founded by passionate entrepreneurs who believe that smart, reliable support is the engine behind business growth. Our mission and vision are simple: to help businesses do more by doing what we do best — managing the behind-the-scenes operations with precision, innovation, and care. Guided by a forward-thinking vision, we leverage technology and a solutions-driven mindset to empower our clients to boost efficiency, improve performance, and focus on what truly matters — growing their business.
Our Team
Our Approach
Our Team
We’re a team of passionate professionals, creative thinkers, and problem-solvers who bring a mix of experience, imagination, and energy to everything we do. With diverse skills and a shared commitment to excellence, we approach every challenge with fresh ideas and strategic focus. Whether it's big-picture thinking or getting into the deta
We’re a team of passionate professionals, creative thinkers, and problem-solvers who bring a mix of experience, imagination, and energy to everything we do. With diverse skills and a shared commitment to excellence, we approach every challenge with fresh ideas and strategic focus. Whether it's big-picture thinking or getting into the details, we collaborate closely — not just as a team, but as trusted partners — to turn bold visions into impactful results.
S.E.R.I.X.A. – Our Core Value Framework
S — Service Excellence
We are committed to delivering top-tier outsourcing solutions with unmatched quality and precision.
E — Empathy
We listen, understand, and care—for our clients, our teams, and the people we serve.
R — Reliability
We are consistent, dependable, and trustworthy—our clients can count on us every time.
I — Innovation
We embrace technology and fresh thinking to solve problems and improve continuously.
X — eXecution Focused
We don’t just plan—we deliver, with speed, clarity, and accountability.
A — Adaptability
We remain agile and flexible in a fast-changing business world, customizing solutions for every challenge.
Recruitment Process Outsourcing (RPO)
What We Offer in Our RPO Services:
End-to-End Recruitment Management
From workforce planning and job postings to candidate placement and onboarding, we handle every stage of the hiring lifecycle.
Talent Sourcing & Candidate Pipeline Building
Using the latest recruitment tools, platforms, and strategies, we identify, attract, and engage both active and passive candidates.
Screening, Assessment & Interview Coordination
Our experienced recruiters pre-screen applicants, conduct initial assessments, and coordinate interviews, ensuring only the most qualified candidates move forward.
Employer Branding Support
We help enhance your employer value proposition (EVP) by crafting compelling job advertisements and consistent messaging that attracts the right talent.
Data-Driven Insights & Recruitment Analytics
Get real-time visibility into key hiring metrics such as time-to-fill, cost-per-hire, quality-of-hire, and more through detailed reporting dashboards.
Scalable Recruitment Teams
Whether you're scaling up rapidly or hiring for specific roles, we provide flexible recruitment support based on your business needs.
Candidate Experience & Onboarding
We ensure a positive candidate experience and provide post-offer support for smooth onboarding and better retention.
Customer Support Services
Key Customer Support Offerings:
Inbound & Outbound Voice Support
Handle customer queries, product information, billing, order tracking, and feedback calls.
Proactive outbound support for follow-ups, reminders, renewals, and upselling.
Email & Live Chat Support
Respond to inquiries, complaints, and service requests quickly and professionally.
Maintain consistent tone and branding across written communication.
Multichannel & Omnichannel Support
Engage with customers on platforms they use: phone, email, chat, WhatsApp, SMS, and social media.
Provide a unified and seamless experience across all touchpoints.
Order & Account Assistance
Assist with order placements, cancellations, returns, refunds, and delivery updates.
Support with login issues, password resets, subscription updates, and billing queries.
Feedback & Escalation Handling
Capture and address customer complaints effectively.
Escalate technical or unresolved issues to the relevant departments with proper tracking.
Multilingual & 24/7 Support
Offer support in multiple languages to serve a global customer base.
Operate round-the-clock to cater to different time zones and urgent needs.
Back Office Operations
Our Back Office Services Include:
Data Entry
Manual or automated input of large volumes of data with high accuracy.
Form filling, CRM updates, survey results, and database population.
Data Processing
Data cleansing, validation, formatting, and enrichment.
Preparing structured data for business analysis and reporting.
Document Management
Scanning, indexing, archiving, and digital filing of documents.
Secure access, version control, and document retrieval systems.
Accounting & Finance Support
Accounts payable/receivable, expense tracking, payroll assistance.
Invoice processing and ledger reconciliation.
HR Administration
Employee onboarding documentation, attendance tracking, and benefits processing.
Maintenance of confidential HR records and compliance documentation.
Order & Inventory Management
Backend support for order processing, inventory tracking, and stock updates.
Coordination with vendors and logistics teams.
IT & System Support (Non-customer-facing)
Backend monitoring, system updates, file backups, and software management.
Internal IT ticket resolution and support documentation.
Contact Us
Better yet, see us in person!
We love our customers, so feel free to visit during normal business hours.
Let's get in Touch on WhatsApp
Email - connect@serixasolutions.co.in
Phone - +91 9638568881
Open today | 09:00 am – 11:00 pm |
